Introduction

HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices. With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go.

Fast response times: Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee’s HP device, IT can more quickly identify needed repairs and make replacements.

Quick resolutions: Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.

High device uptime: Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.

Features

License quantity

1 license(s)

Number of years

5 year(s)

Type

On-site

Service type

Next Business Day

On-site support

Y

Supplier features

Support type

Active Care

Place of service

Remote and Onsite

Warranty coverage

In warranty

Coverage details

Standard workdays - 9 hours

Duration

5 years

Response time

Next business day response

Service method

Onsite and Predictive Support

Additional support option

Travel coverage

Care Pack type

Electronic

Coverage period

60 month(s)

Warranty type

S