Introduction

Customers with mission-critical network requirements cannot afford downtime. SonicWall 24x7 support is an around-the-clock support service.

Features

• Telephone/Web-based support - for basic configuration assistance 24x7
• Software/Firmware updates - for all software and firmware updates and upgrades
• Hardware replacement - advance exchange for replacement of defective hardware
• Support tools - access to Sonicwall's electronic support tools

Specifications

General
Service Included	Advance hardware replacement
Location	Shipment
Return Shipment	At manufacturer expense
Full Contract Period	5 years
Response Time	Next business day
Details
Service &Support	Extended service agreement - advance hardware replacement - 5 years - shipment - response time:NBD Extended service agreement - phone consulting - 5 years - availability:24 hours a day / Monday-Sunday Extended service agreement - web support - 5 years - availability:24 hours a day / Monday-Sunday Extended service agreement - web knowledge base access - 5 years - availability:24 hours a day / Monday-Sunday New releases update - 5 years
Compatibility Information
Designed For	SonicWall NSsp 15700