Improve uptime for core business workloads and safeguard sensitive data. The Essential support level includes 4-hour onsite response, 24 hours per day, 7 days per week.
The YourDrive YourData service allows you to retain possession and dispose of failed drives. Otherwise, failed drives under warranty must be returned to Lenovo upon replacement.
| General | |
|---|---|
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 3 years |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Details | |
| Service & Support | Extended service agreement - parts and labour - 3 years - on-site - response time:4 h - availability:24 hours a day / Monday-Sunday Defective HDD/SSD/RAM retention - 3 years |
