Introduction

You won't be down for long with HP Next Business Day^[1] Exchange Service. Get high quality remote troubleshooting assistance and, if needed, a replacement will arrive the next business day, with shipping included. Send your failed unit back to HP in pre-paid packaging.

Supplier features

Support type

Exchange

Place of service

Offsite

Warranty coverage

In warranty

Coverage details

Standard workdays - 9 hours

Duration

5 years

Response time

Next business day response

Service method

Advanced unit exchange

Care Pack type

Electronic

Coverage period

60 month(s)

Warranty type

S

Logistics options

Courier shipment and defective return