Introduction

Don’t lose time due to unexpected hardware issues. Let HP Hardware Exchange Service get you back up and running quickly, by delivering replacement products or parts to you. You’ll get remote technical assistance to help you resolve problems. Then, if needed, we’ll quickly send you a container and prepaid waybill to ship back your defective unit. Once received, we’ll send back a replacement unit within 4-7 business days.^[1]

Supplier features

Support type

Exchange

Place of service

Offsite

Warranty coverage

Post warranty

Coverage details

Standard workdays - 9 hours

Duration

1 year

Response time

Exchange shipped within 4-7 business days

Service method

Standard unit exchange

Care Pack type

Electronic

Coverage period

12 month(s)

Warranty type

P

Logistics options

Courier pick up and return