Extreme Networks Advanced Hardware Replacement Services offerings provide technical support, update and/ or upgrade support, and advanced parts replacement for Covered Products (as defined herein) according to particular levels of purchase. Upon diagnosis of a reported failure, service offerings cover the replacement part arrival within the response time specified for the service level purchased, subject to the conditions defined herein. Extreme service offerings further grant Customers
telephone and web access to Extreme Networks Global Technical Assistance Center ("GTAC") 24 hours a day, 365 days a year (24x7) to report problems, ask product-related questions and receive assistance for Extreme Networks hardware and Operational Software.
| Product Supported | Extreme Networks BR-CER-2024C-4X-RT-AC |
| Provided Support | Email Support |
| New Releases Update | |
| Parts Replacement | |
| Web Support | |
| Web Knowledge Base Access | |
| Phone Support | |
| Service Duration | 1 Year |
| Service Location | Service Depot |
| Service Main Type | Exchange |
| Service Characteristic | Parts |
| Service Response Time | Next Business Day - Advance Parts Replacement |
