Premier Support from Extreme Networks is a proactive,high touch post sale support service that assistscustomers in supporting their Extreme Networksproducts and network. All resources and deliverablesare designed to manage your day-to-day technicalneeds, provide analysis and recommendations whilebuilding strong customer relationships, all focused onkeeping your network performing at optimum levels.
Extreme Networks Software and GTAC Service offeringprovides technical support, update and/or upgradesupport, for Covered Products (as defined herein)
Extreme service offerings further grant customerstelephone and web access to Extreme Networks GlobalTechnical Assistance Center ("GTAC") 24 hours a day,365 days a year (24x7) to report problems, ask product-related questions and receive assistance for ExtremeNetworks hardware and Operational Software.
| Product Supported | Extreme Networks 17131 |
| Provided Support | New Releases Update |
| Phone Support | |
| Web Support | |
| Training | |
| Service Duration | 1 Year |
| Service Main Type | Technical |
| Service Response Time | 15 Minute - Phone Support |
