ExtremeWorks Managed Services ResponsePLUS - Onsite offerings provides continuous proactive remote network monitoring, incident and problem management, proactive change and configuration management technical support, Operational Software updates and upgrades and advanced parts replacement with on-site labor for Covered Products (as defined herein) according to particular levels of purchase.
| Product Supported | Extreme Networks ISW-12W-12P-4X |
| Provided Support | Remote Monitoring |
| Phone Support | |
| Parts Replacement | |
| New Releases Update | |
| Email Support | |
| Service Duration | 1 Year |
| 1 Year | |
| Service Location | On-site |
| Service Main Type | Exchange |
| Service Characteristic | Parts |
| Service Response Time | Next Business Day - Parts Replacememt |
