Premier support from Extreme Networks,is a proactive,high touch post sale support service that assists customers in supporting their Extreme Networks products and network. All resources and deliverables are designed to manage your day-to-day technical needs,provide analysis and recommendations while building strong customer relationships,all focused on keeping your network performing at optimal levels.
| General | |
|---|---|
| Service Included | Advance hardware replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Details | |
| Service &Support | Extended service agreement - advance parts replacement - 1 year - shipment - response time:NBD / Monday-Friday Technical support - phone consulting - 1 year - availability:24 hours a day / Monday-Sunday Technical support - web support - 1 year - availability:24 hours a day / Monday-Sunday Training - 1 year - 4 incidents per year Technical support - monitoring - 1 year New releases update - 1 year |
| Compatibility Information | |
| Designed For | P/N:5720-48MW |
