Lenovo Premier Support provides ANZ based advanced troubleshooting and end-to-end case management.
As IT budgets contract,you want to realize increased efficiency from your existing in-house IT support teams. The Lenovo Premier Support assists by providing highly trained personnel to support during extended hours with a focus on advanced troubleshooting and dedicated case management.
| General | |
|---|---|
| Service Included | Parts and labour |
| Location | On-site |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 8 hours a day / 5 days a week |
| Details | |
| Service &Support | Extended service agreement - parts and labour - 1 year - on-site - response time:NBD - availability:8 hours a day (9:00 AM - 5:00 PM) / Monday-Friday Technical support - phone consulting - 1 year - availability:12 hours a day (7:00 AM - 7:00 PM) / Monday-Friday |
