Introduction

Parts and Remote Service offers access to high quality remote assistance and replacement parts to authorized HP Partners for hardware components that are eligible and covered. We’ll ship replacement parts the next business day^[1] to your specified location – before you even return the defective parts to HP.

Features

Service type

Next Business Day

Service included

Parts

Parts replacement

Yes

Supplier features

Support type

Exchange

Place of service

Channel

Warranty coverage

In warranty

Coverage details

Standard workdays - 9 hours

Duration

5 years

Response time

Next business day response

Service method

Part exchange

Additional support option

Defective media retention

Care Pack type

Electronic

Coverage period

60 month(s)

Warranty type

S