Introduction
To enhance the existing warranty on your equipment, HP has a Care
Pack offering that provides complete peace of mind for 3-5 years.
There is a choice of service level to suit your needs.HP Care Pack
offers a range if IT services specially designed to meet your
needs. It provides you with professional HP and non-HP hardware
support, with fast and reliable services at attractive prices. With
HP Care Pack you can significantly reduce loss or delay through
equipment and system failure by securing Europe-wide professional
technical support direct from HP.
Advantages
-
Peace of mind
-
3-5 years onsite hardware
support
-
Service enhancement above
standard HP warranty
-
Repair at your site (home or
office)
-
Fixed cost of
ownership
-
Includes parts, labour and
travel at no extra cost
-
No additional charges or
surprises
-
Covers product in major
European countries
-
Service and support direct
from HP
-
Renewable through HP Post
Warranty service Care Pack
Service highlights
-
4-hour onsite
response - For
issues that cannot be resolved remotely, an authorized HP
Services representative arrives at your site within 4
hours after your call has been logged, if this time falls
within your contracted service window. HP Services
returns your covered hardware to operational condition,
repairing or replacing components or entire units as
necessary. Your coverage includes all required parts and
materials.
Notes
Service
|
Post Warranty 4hrs
Onsite Response 13x5
|
Duration
|
1 Year
|