Introduction

When you can’t afford to wait for your device to be exchanged, let HP Hardware Next Business Day Advance Exchange get you back up and running as quickly as possible. You’ll get remote technical assistance to help you resolve problems. Then, if needed, we’ll ship you a replacement unit within the next business day^[1] – along with a prepaid waybill to ship back your defective unit.

Features

Type

Pick-up&return

Service type

Advanced Exchange

Service time (hours x days)

9x5

Response time

24 h

Number of years

3 year(s)

Supplier features

Support type

Exchange

Place of service

Offsite

Warranty coverage

In warranty

Coverage details

Standard workdays - 9 hours

Duration

3 years

Response time

Next business day response

Service method

Advanced unit exchange

Care Pack type

Electronic

Warranty type

S

Logistics options

Courier shipment and defective return